Terms And Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your use of the website located at rayocook.com, operated by Ray O. Cook Heating & Air (“Company,” “we,” “us,” or “our”), a heating and air conditioning service provider located in Roseville, California, serving the Sacramento Valley.
By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site immediately. We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

2. Use of the Site

2.1 Permitted Use
You may use our Site for lawful purposes only and in a manner consistent with all applicable local, state, and federal laws. You agree not to:
Use the Site for any unlawful, fraudulent, or harmful purpose
Attempt to gain unauthorized access to any part of the Site or its related systems
Transmit viruses, malware, or other harmful code
Collect or harvest personal information from other users of the Site
Use the Site to send unsolicited communications (spam)
Reproduce, duplicate, copy, sell, or exploit any portion of the Site without our written consent

2.2 Accuracy of Information
We strive to keep Site content accurate and up to date. However, we do not warrant that all content is complete, current, or error-free. Service availability, pricing, and hours of operation are subject to change without notice.

3. SMS / Text Message Terms

3.1 How to Opt In
You may opt in to receive SMS/MMS messages from Ray O. Cook Heating & Air through either of the following methods:
Keyword opt-in: Text JOIN to our shortcode as displayed on our website and in-store signage. By texting JOIN, you consent to receive promotional and informational messages from us.
Website opt-in: Check the SMS opt-in box on our online contact or scheduling form at rayocook.com. The opt-in checkbox is never pre-checked. Checking the box is entirely voluntary and is not required to submit a service request, complete a transaction, or create an account.
The opt-in disclosure presented on our website reads: “Check this box to receive exclusive deals and promotions via text. Up to 4 msgs/month. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Privacy Policy: [url]. Terms and Conditions: [url].”
In-store signage promoting keyword opt-in includes full disclosures: message frequency, “Message and data rates may apply,” opt-out instructions, and links to our Privacy Policy and these Terms and Conditions. A publicly accessible image of opt-in signage and website mockups is available upon request.

3.2 Message Details
Message types: Promotional offers, exclusive deals, appointment reminders, and service updates
Message frequency: Up to 4 messages per month
Message and data rates may apply based on your wireless carrier’s plan
Carriers are not liable for delayed or undelivered messages

3.3 How to Opt Out
You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further SMS will be sent. Opting out of SMS does not affect your ability to receive services from us.

3.4 Help
For help, reply HELP to any message, or contact us at info@rayocook.com or (916) 908-3289.

3.5 Data Sharing
We do not share your phone number or SMS opt-in consent data with third parties for their own marketing purposes. Your SMS opt-in information is never sold, rented, or transferred for external marketing use.

3.6 Supported Carriers
Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, and others. Participating carriers may change.

4. Service Requests and Scheduling

Submitting a contact form, requesting a quote, or scheduling an appointment through our Site does not guarantee service availability or a confirmed appointment. All service requests are subject to our availability and geographic service area. We will contact you to confirm scheduling.
Quotes and estimates provided through the Site or by phone are non-binding and subject to on-site assessment by a qualified technician. Final pricing may differ based on actual conditions.

5. Advertising and Third-Party Platforms

Our Site uses Google Ads and Meta (Facebook/Instagram) advertising tools. By using our Site, you acknowledge that:
Google may use cookies and tracking technologies to serve you ads based on your activity on our Site and other websites. You may manage your ad preferences at https://adssettings.google.com.
Meta may use the Meta Pixel to track your activity on our Site and show you ads on Facebook and Instagram. You may manage your preferences at https://www.facebook.com/ads/preferences/.
We are not responsible for the content or privacy practices of Google, Meta, or any other third-party advertising platform.

6. Intellectual Property

All content on this Site — including text, graphics, logos, images, and service descriptions — is the property of Ray O. Cook Heating & Air or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any Site content without our prior written permission.

7. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RAY O. COOK HEATING & AIR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE.
Our total liability to you for any claims arising out of or related to these Terms or the Site shall not exceed one hundred dollars ($100.00).

9. Indemnification

You agree to indemnify, defend, and hold harmless Ray O. Cook Heating & Air, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your use of the Site or violation of these Terms.

10. Third-Party Links and Services

Our Site may contain links to third-party websites or services not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review their terms and privacy policies.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, available at https://rayocook.com/privacy-policy, which is incorporated into these Terms by reference. By using the Site, you consent to the data practices described in the Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law principles. Any dispute arising under or related to these Terms shall be resolved exclusively in the state or federal courts located in Sacramento County, California, and you consent to personal jurisdiction in those courts.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ray O. Cook Heating & Air with respect to your use of the Site and supersede all prior agreements or communications related to that subject matter.

15. Contact Us

If you have questions about these Terms, please get in touch with us:
Ray O. Cook Heating & Air
Roseville, CA
Phone: 916-784-6525
Email: service@rayocook.com
Website: https://rayocook.com